Kano Sari Commitment

One of the ongoing principles at Kano Sari has been the protection and enhancement of wellbeing, among customers, staff and the community where we operate. While the world is shifting as we try to find a ‘new normal’ in these exceptional times, our core philosophy towards taking the very best care of our guests isn’t changing: it has just never been more front of mind.

At Kano Sari, we will continue to adjust measures to remain in line with different government guidelines – including social distancing and temperature monitoring. If we are in any doubt about a local government’s approach, we will always go further to ensure the safety of staff and guests. This includes exceptional protocols on sanitisation per the best-in-class standards that we subscribe to.

Enhanced Measures

Measures to support you We have put in place precautionary measures to ensure the health and safety of our guests and staff. These include:

  • Temperature monitoring for guests and staff
  • The enforcing of safe distancing measures throughout our property
  • Elevation of our cleaning standards to ensure all areas are consistently and continuously sanitised
  • Hand sanitiser gels and disinfectant wipes made available in all public spaces
  • The serving of a la carte offerings only from our, with no buffet or Balinese ‘family style’ meal service

Cancellation Policy

To deliver on our promise of upholding your travel plans during this global crisis, we have updated our cancellation policy as below:

Direct bookings

We continue to offer flexible rates and cancellation policies. Kindly refer to the deposit and cancellation policies listed within your booking’s terms and conditions. These can be found at the time of booking and within your confirmation email.

Bookings with third parties

If you need to adjust a reservation made through another travel site or agency, please contact them directly for assistance.

At Kano Sari we want to make your trip as safe and enjoyable as possible. When you are ready to travel, we’ll be waiting, promising an elevated experience, for all who stay with us.